If you need information about your order or have questions about a product on our website please contact us through the contact information listed on our Contact page.
Personalized Policy
For select products you may submit a combination of letters, spaces or numbers for a personalization that will appear on your customized product. While we honor many personalization options, we cannot honor every one. Unfortunately, at times we must decline custom artwork that may otherwise seem unobjectionable. If your custom artwork is declined, your order will be cancelled and you will be notified via email. Custom artwork may be declined at the sole discretion of Big Game. Reasons Big Game may decline customer artwork includes but is not limited to any one of the following reasons:
- It might display a name of a current or former NCAA athlete or coach.
- It might display a name of a current or former public figure or celebrity.
- It might violate another party’s trademark or other intellectual property rights. These may include words, phrases, celebrity names (past and present) and even certain color combinations when used in connection with particular words or geographic designation.
- It might contain profanity, inappropriate slang, might be considered insulting or discriminatory, might be construed to incite violence, or may simply contain materials that we do not wish to place on our product.
Big Game reserves the right to cancel any custom artwork after it has been submitted.
Artwork Disclaimer
Any work of authorship contained in customer products including but not limited to all design, text and images with permitted incorporation of licensed trademarks, are owned, except as otherwise expressly stated, by the manufacturer of this item and may not be copied, reproduced, distributed, sublicensed, altered, or otherwise used in whole or in part in any manner without prior written consent of the manufacturer who provided this proof.
Use of Information
We reserve the right, and you authorize us, to the use and assignment of all of your information regarding your use of our Site and Services in any manner consistent with our Privacy Policy.
All remarks, suggestions, ideas, graphics or other information communicated by you to us (collectively, “Submissions”) is considered assigned to us and is as such considered our property. We will not be required to treat any Submission as confidential, and will not be liable for any ideas (including with limitation, product, service or advertising idea) and will not incur any liability as a result of any similarities that may appear in our future products, services or operations.
Without limitations we will have exclusive ownership of all present and future existing rights to the Submission of every kind of nature everywhere. We will be entitled to use the Submission for any commercial or other purpose whatsoever, without compensation to you or any other person sending the Submission. You acknowledge that you are responsible for whatever material you submit, and you, not us, have full responsibility for the message, including its legality, reliability, appropriateness, originality and copyright.
Product Availability
United States Orders
Quantities may be limited as we grow to support this new method of sale, which may include customized/personalized products.
International Orders
We are sorry. At this time we can only accept orders that are purchased with a United States issued credit card and that are shipped to an address within the United States.
Billing information
Orders placed can be processed with a U.S. issued credit card shipping to a U.S. street address. Your credit card will be charged prior to the shipment of your Design Your Own order.
Tax
A tax rate of 8.25% is applied to orders that have a bill to and/or ship to address within the state of Texas. If you are a tax exempt entity or have a wholesale license that enables you to have tax exemption benefits please leave us a note in the comment box which is near the end of the check-out process. A Big Game sales representative will contact you to collect your tax exemption information. A refund for the tax portion of your bill will be refunded within 1 to 2 weeks of your order being successfully placed.
Large Orders
To place a special order or for a large order of more than 24 pieces, please contact us through the contact information listed on our Contact page.